90 publications from this institution
The mobile payment market is currently under transition with a history of numerous tried and failed solutions and a future of promising but yet uncertain possibilities with contactless RFID and other new potential technologies. At this point of the development we take a look at the current state of the mobile payment market, review prior literature on mobile payment services, analyze the different factors that impact the market, and give directions for future research on this still emerging field. To facilitate the analysis, we propose a framework of four contingency and five competitive factors, and organize the contemporary mobile payment research under the proposed framework.
The design of electronic financial services differ crucially from that of conventional services due to their inability to adjust sporadically to the needs and wants of consumers, as adaptability is strongly associated with the human component of services production. In this regard, identification of the motives driving adoption and consumption is the precondition for successful implementation of electronic services. This article reports the results of a survey conducted for an R&D project with the objective to design an innovative and comprehensive wealth management service for consumers, a service that is offered mainly via the internet. In this study, the authors found that the conventional wisdom of mainstream finance and technology adoption theories, return-risk thinking, and cost-benefit analysis of product characteristics were insufficient to predict adoption. Rather, the adoption decision appears to be dominated by the perceived fit between the new service and the consumer’s established consumption patterns.
The generic rationale of IT governance and IT outsourcing is similar. Both aim to increase business value delivery from IT. This article examines empirically how IT governance maturity evaluations of 109 senior executives in 20 enterprises differ, between those enterprises that have outsourced their IT function selectively and those enterprises that have conducted total outsourcing of their IT function. We collected survey data with an instrument, which builds on a generic IT governance framework and measures IT governance maturity. The article also evaluates whether the survey instrument is applicable to research that compares selective versus total outsourcing in the context of IT governance. In statistical analysis, we found several differences between selective and total IT outsourcers
Our paper presents a new IT governance framework and introduces an assessment tool designed to measure its effectiveness. The framework builds on the integration between the structural and processes perspectives of IT governance, business-IT alignment, and senior executives' needs. The framework is aimed to help board members, general managers, business line and IT executives to understand, measure, and manage IT governance in their respective organizations as a part of corporate governance. In the paper, special attention is paid to the conceptual validation of the framework and respective assessment instrument.
As payments by mobile phones are an enabling technology, the adoption of mobile payments is believed to significantly influence the successful emergence of electronic and mobile commerce. In recent years, several mobile payment solutions have been launched, including the Mobipay in Spain, Moxmo in The Netherlands, M-pay in UK, and Pan-European SimPay. With the exception of mobile service purchases, however, consumer and merchant acceptance of these solutions has remained marginal. We discuss consumer and merchant adoption of mobile payments and suggest drivers and barriers for this adoption. We also describe potential mobile payment application areas and identify areas in which mobile payments have the highest and lowest possibility to succeed. The information is based on extensive research conducted among Finnish consumers and merchants. The relevance of the results to other markets also is considered briefly in the discussion section of this chapter.
No abstract is provided for this article.
A research project involving researchers from European Union, Japan and the US has been discussed under the title "Governing Aging Society". The governance of data on elderly citizens is seen as one research topic within that project. The current situation is characterized by a dilemma. Potentials offered by the mining, analysis, visualization, etc. of data can be used to manage the societal impacts of aging and to provide new innovative services to elderly citizens. On the other hand, fragmentation and flaws in data interoperability and transfer seriously undermine these potentials. This paper proposes a framework for the governance of data on elderly citizens. The focus is on the framework as a whole; in its background and ability to capture data categories, data attributes and data sources. Attention is also paid to the ontological nature of the framework. Work to specify each element of the framework in detail and the use of it is left to ongoing research and the research project under discussion.
No abstract is provided for this article.
As digitalization has a significant impact on all industries, it is important to examine how digitalization methods are selected and applied.For that, we conducted two-step research: first, a survey examining how the connection of IT and digital business management affects business development management, followed by digitalization project participant interviews.We can conclude that method selection is done rarely, and even if it is done, project participants are not always aware of it.In addition, although business development objectives were largely emphasized, business development methods were scarce.Instead of deploying systematic business development, it was easily left as a vague part of IS development.Quite often, projects (willingly or accidentally) utilized some kind of hybrid method, but its elements were not combined systematically.As one result, we propose a new kind of hybrid method evaluation tool to be used in the method selection phase.
As payments by mobile phones are an enabling technology, the adoption of mobile payments is believed to significantly influence the successful emergence of electronic and mobile commerce. In recent years, several mobile payment solutions have been launched, including the Mobipay in Spain, Moxmo in The Netherlands, M-pay in UK, and Pan-European SimPay. With the exception of mobile service purchases, however, consumer and merchant acceptance of these solutions has remained marginal. We discuss consumer and merchant adoption of mobile payments and suggest drivers and barriers for this adoption. We also describe potential mobile payment application areas and identify areas in which mobile payments have the highest and lowest possibility to succeed. The information is based on extensive research conducted among Finnish consumers and merchants. The relevance of the results to other markets also is considered briefly in the discussion section of this chapter.
Within developed economies, the field of m-payment appears to be driven by (disruptive) technological innovations. M-payments, similar to e-payments, have been regulated in such a way that banks and other established financial institutions have been able to maintain an unchallenged position in the payment ecosystem. However, disruptive technologies like Near Field Communication, but more im-portantly cloud technology based solutions might lead to dramatic changes. In the long run this may change the position of banks in the payment ecosystem including their control over “money flows”. Yet, for this to happen m-payment solution and service providers need to understand the role of money and payment instruments as well as how payment ecosystems work, in-depth. In this conceptual paper we discuss how the ecosystem of m-payment is expected to change due to technology changes. Based on platform and ecosystems concepts, theories of money and behavioral theories a comprehensive lit-erature review and a qualitative meta-analyses of the m-payment literature is presented. On the basis of the theory review and literature analysis we expect that the role of Over The Top (OTT) providers in the m-payment ecosystems will be driven by cloud-based solutions and threaten the position of tra-ditional players. Banks need regulators to safeguard their control over the money flow.
Mobile payment services have, thus far, failed to entice consumers. An apparent conclusion is that these services have failed to meet consumers' payment needs. Deeper understanding of consumer adoption motivations is thus needed to be able to develop and launch mobile payment services successfully. Our paper seeks to find out if the generic technology adoption models are sufficient to explain factors consumers consider when they decide whether or not to adopt new payment services. In particular, we develop two models in the payment context. One of them models the determinants of the mobile payments services adoption while the other models the determinants of electronic invoicing adoption. Comparison of the model structures suggests that perceived ease of use seems to be the least common denominator for consumer adoption of these information technology based services while the context of technology adoption determines both the non-differentiating and the differentiating determinants of technology adoption
Mobile payment services have, thus far, failed to entice consumers. An apparent conclusion is that these services have failed to meet consumers’ payment needs. Deeper understanding of consumer adoption motivations is thus needed to be able to develop and launch mobile payment services successfully. For more than a decade researchers have tried to uncover the generic determinants of technology adoption common to most if not all technologies. Even when armed with this knowledge mobile payment services have fallen short of gaining customer bases large enough to sustain them. This suggests that the current academic knowledge is either ignored by practitioners or that the knowledge of consumer adoption is far from clear. Our paper seeks to find out if the generic technology adoption models are sufficient to explain factors consumers consider when they decide whether or not to adopt mobile payment services. In particular, we develop two models in the payment context. One of them models the determinants of the mobile payments services adoption while the other models the determinants of electronic invoicing adoption. The comparison of the model structures suggests that perceived ease of use seems to be the least common denominator for consumer adoption of these information technology based services while the context of technology adoption determines both the non-differentiating and the differentiating determinants of technology adoption.
Cloud computing, a term introduced ten years ago, has proliferated rapidly both in developed and developing economies. Benefit expectations have impacted the rapid usage increase of this technology. We investigated with a five-year longitudinal survey changes in the expectations regarding cloud computing. We also crafted an integrated multilevel model to understand how cloud expectations and cloud readiness influence cloud computing deployment and performance combined with five IT business value (ITBV) factors. We tested empirically the crafted hypotheses and the research model using survey data collected from approximately 200+200 randomly selected business and IT executives in 2014 and 2015. Empirical results confirmed that our research model explained approximately one half of cloud computing performance for both years.
IT outsourcing has changed fundamentally since its start in the 1960's. Since IT outsourcing services evolve and expand continuously, instruments to evaluate outsourcing success in user organizations need to be modified to meet these changes. Our study develops and conceptually validates a coherent and meaningful new instrument to measure the success of IT outsourcing. The instrument combines strategic, economic, technical and social success factors. The instrument is offered to researchers to be used in future studies. Correspondingly, our instrument provides practitioners with a useful tool to use in setting goals for IT outsourcing and for evaluating their achievement.
No abstract is provided for this article.
IT is seen as the means to develop healthcare and social welfare services for citizens and to improve the quality of medical and social welfare data. This is deemed to require better IT cooperation between organizations. My research investigates the formation of...
ICT is significant for municipal' services. Yet, they are usually operated with limited resources, which motivates cooperation. We investigated, how ICT cooperation was governed in 20 Finnish regions. As the theoretical basis, we reviewed TCE, RBV, IT governance practice and Granovetter's social network theories. The theory basis was used to identify theory-proposed cooperation benefits and to link these benefits to IT governance practices. We then compared theory-proposed benefits and practices to those detected in the 20 regions. Our findings revealed differences in ICT cooperation, in the gaining of benefits, and in the use of IT governance practices. The lack of social ties helped to understand differences. Our findings indicate that the emperor will not enjoy new clothes – ICT cooperation benefits – unless ICT cooperation is systematically organized for governance. We contribute to research by augmenting the theory base of IT governance research, by extending IT governance research to inter-organizational contexts and by showing how this theory base can be used empirically.
This article aims at assessing the progress of mobile payment research over the last 8years. A previous literature review (Dahlberg et al. 2008b), covering articles published between 1999 and 2006, showed that the majority of research had only focused on a few topics. In order to address this issue, a research agenda was formulated to encourage researchers to explore new topics. Almost a decade later, our review reveals that researchers have continued to focus on the same topics (especially consumer adoption and technology aspects) with a limited accumulation of new knowledge and similar findings. In addition to reviewing the literature, we discuss the possible reasons for the lack of research diversity and propose new recommendations to enhance future mobile payment research.
