90 publications from this institution
Transaction cost economics (TCE) is much used in outsourcing research. We applied two TCE attributes - asset specificity and frequency - to characterise IT infrastructure services and to indicate what type of outsourcing contracts should be concluded. We classified outsourcing contracts of 213 enterprises to determine if TCE contracting recommendations were followed, and if outsourcing succeeded better when the contract type matched the IT infrastructure service characteristics. Results reveal that enterprises do not follow TCE contract recommendations. They probably should. In application services the match of contract type and service characteristics was positively related to absolute IT outsourcing success
In recent years, a number of new payment solutions have been introduced with little success. The solutions have mostly been technology driven at the cost of convenience and value to the consumer. In this research in progress we investigate what characteristics of mobile payment solutions increase or decrease consumers' willingness to adopt these solutions. We also specify managerial implications for the guidance of consumers' payment solution adoption. As a frame of reference for understanding and explaining consumer value perceptions we use three befitting theories: Consumer perceived value (Gronroos, 1997), Technology acceptance model (Davis et. al., 1989), and network externalities theory (Shapiro & Varian, 1999). We conducted four focus group interviews for data collection. The results imply that mobile payment solutions are perceived to be valuable for small everyday purchases and other small purchases. There are, at the same time, still many concerns related to e.g. security and pricing. Ease of use, security, low transaction costs, and wide applicability of the solutions increase perceived customer value and should be managed by mobile payment solution providers. This research indicates clearly that only technically driven development may lack relevance for the potential users of mobile payment solutions.
