The immigration department

Dealing with immigration is pretty hard. Extending a visa, it was a big process. It's not easy. You go to the counter there and pick up this ticket number and you have to wait for ages. And people there are not friendly. They never smile, as if we are thieves or have a criminal offence. You go there, you're really tense and nervous. You can't be yourself.~ male, 27, computing, Sri Lanka