Success of IT Deployment

IT business value (ITBV) research generally state that various “good” IT management and IT governance practices influence positively IT deployment success and organizational performance. This has proved hard to verify empirically. For this study, the authors analyzed factors that influence IT deployment success. First, the authors identified potential factors, then hypothesized about the relationships among and between the factors and finally integrated the hypotheses into a research model. The authors then empirically evaluated the hypotheses and the entire research model. Special attention was placed on the Business-IT alignment, IT management and the consistency of IT investments in relation to the cyclical behavior of the economy. The consistency of IT investment is a novel factor introduced in this study to the ITBV research. The authors used survey data of 212 responses collected from CxOs during an economic recession. Empirical results confirmed that all research model factors impacted positively on IT deployment success.