Problem-solving practices in the automotive industry: an initial framework

This paper aims to contribute to both theory and practice by describing current problem-solving practices, proposed by various authors, as part of the quality management process of companies in the automotive industry. The paper, based on proposals from different authors, also includes a set of quality tools that can be used in the different steps of the problem-solving process. The results show that there is general agreement on best problem-solving practices, emphasizing root-cause analysis and the development and implementation of corrective actions, which are included in all the proposals analyzed. The analysis also shows that many quality tools can be used in the different steps of this process. In addition, the paper proposes an initial framework developed by the authors that can be used by organizations to improve their problem-solving practices.