Expert Services

Expert services firms allow corporate clients to access the skills of specialists to address complex problems. The experts offer unique knowledge and experience, supported by advanced methods and tools of the services provider. Because the client organization generally contains much of the knowledge needed to address the problem, the process of finding a solution is one of co-creation. For the service provider, the management of experts brings special challenges because of their numerous alternatives for employment, their need for autonomy, and the requirement to maintain accountability.