E-Commerce Usage in Hotel Industries Capabilities

E-commerce also known as the process of buying, selling, transferring or exchanging products, services and information via computer networks, including the internet. This study aims to determine the E-commerce usage in Malaysia hotel industries capabilities. Hotel industries are one of those which are fully beneficial from the Ecommerce. E-commerce service may fulfill the customer needs more easily and quickly without any time constraints. This research founds that there is a correlation between organizational capabilities with E-commerce usage dimensions (E-commerce technology resources, E-commerce management skills, E-commerce business network, E-commerce competency and E-commerce information network). The stepwise regression exhibited that E-commerce management skills is the most dominant predictor of organization capabilities. Practically, this research provides leaders organization in hotel industries with useful advice on E-commerce investment decision making.