Defining and Improving the Processes of the Portuguese Project Management Observatory

The Portuguese Project Management Observatory (PPMO) aims to promote and give credibility to Project Management and support professionals and organizations whose activity is developed in this area. This initiative is focused on developing and disseminating scientific knowledge in the context of project management, contributing to improving good project management organizational practices. Business process-driven management is critical for organizations, allowing them to improve their processes and, consequently, improve their organizational performance, given that this management capacity directly influences the value of products and/or services that the organization makes available to the final customer. The PPMO, to better fulfill its mission, intends to adopt a business process-driven management based on a BPM Life Cycle approach. This study reports the process and results achieved during the four phases of that approach.