In: Chatbots in Telemedicine (Advances in computer and electrical engineering book series)
Chapter In A Book 2024 English
Authors
SB
Sudhair Abbas Bangash
SS
Syed Sikandar Shah
MA
Muhammad Ali Adam
Abstract
1 min read
Chatbots have emerged as pivotal tools in telemedicine, revolutionizing remote healthcare delivery. They excel in various aspects, from symptom assessment and triage to appointment scheduling, virtual consultations, medication management, follow-up care, and health education. Their ability to streamline processes, enhance patient-clinician interactions, and improve healthcare access holds promise for transforming the healthcare landscape. However, the integration of chatbots in telemedicine also raises ethical challenges concerning data privacy, bias mitigation, transparency, informed consent, and equitable access. Addressing these challenges requires collaboration among healthcare stakeholders to develop ethical frameworks and guidelines that prioritize patient safety and well-being. By upholding ethical principles alongside technological advancements, chatbots can significantly contribute to improving patient care and outcomes in telemedicine, fostering the delivery of healthcare services worldwide.
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