This article describes a model of CQI that is designed to characterize the elements necessary for successfully improving quality at an organization-wide level; describe and understand the organizational dynamics in implementing an organization-wide effort; and aid in diagnosing and solving common implementation challenges. Three cases illustrate the model and how it can be used.
Jessy Guler, Michael C. Roberts, María Elena Medina‐Mora, Rebeca Robles, Oye Gureje, Jared W. Keeley, Cary S. Kogan, Pratap Sharan, Brigitte Khoury, Kathleen M. Pike, Maya Kulygina, В. Краснов, Chihiro Matsumoto, Dan Joseph Stein, Min Zhao, Toshimasa Maruta, Geoffrey M. Reed
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