An Integrative Model for Organization-wide Quality Improvement

James L. OʼBrien; Stephen M Shortell; Edward F. X. Hughes; Richard W. Foster; James M. Carman; Heidi Boerstler; Edward J. OʼConnor

doi:10.1097/00019514-199503040-00003

Abstract

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This article describes a model of CQI that is designed to characterize the elements necessary for successfully improving quality at an organization-wide level; describe and understand the organizational dynamics in implementing an organization-wide effort; and aid in diagnosing and solving common implementation challenges. Three cases illustrate the model and how it can be used.

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